Recoveries on a large grocery retailer were far below industry standards. Prior audits for this multi-divisional retailer were conducted in a manual, de-centralized environment. There was no consistency in the audit recovery process, use of technology, or review of concepts.
We centralized the work and treated it as one audit with multiple divisions. Working with the client, we reviewed all data previously received and developed specific guidelines for claim concepts. We quickly recognized that data was missing for a major claim area – point of sale scan allowances. A detailed recovery audit plan was developed making full use of all data and available documentation.
Within two years, the recovery audit results had quadrupled from $3 million to $12 million.